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What will I do when I'm mystery shopping? You'll be given specific instructions for completing your mystery shop, and the company will provide training (usually in writing or over the phone). They will gladly answer your questions, so don't be afraid to ask. They want you to be comfortable doing the shop, and they want you to get it right. While you are mystery shopping the business, you will be observing cleanliness, service, quality and other standards important to the business and its customers. Questions on the evaluation might include things like: Were you greeted within 60 seconds? Were the floors clean? Did the person who took your order suggest additional items? Was the salesperson able to demonstrate product knowledge by answering your questions? Was your food fresh and served as you ordered it? Did the cashier count back your change and say thank you? Was the rest room clean and fully stocked with soap and tissue? When you leave the business, you will enter the answers on a report form or write a narrative report describing what you saw. If performing video shops, you will be trained on how to use special video shopping equipment. It is fun and easy. May I take my spouse, friend or child with me? Sometimes, if it is a place they would normally go with you. For example, you might take your children to the grocery store or a family restaurant, but perhaps not a more formal restaurant. Don't take anyone else along if they will distract you from properly completing your assignment, or if you have not been told that you may. Remember you are a mystery shopper. If you have young children, don't tell them you're mystery shopping. You don't want them asking, loudly, in the middle of a shop, "Mommy, are we doing the mystery shop now?" Adults who accompany you must know that they are not to talk about mystery shopping or give away that you are the shopper.