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There are many important steps to take when doing a mystery shop: Take detailed notes- DISCREETLY! Sometimes, it�s better to call your cell phone and leave a message. Never take notes in a place where you are visible (either to an employee or �the eye in the sky�- the cameras!) Remember, YOU are the eyes of the client. Obviously, if they�re on site, everyone is doing their jobs to their fullest abilities. But what they want to know is what is happening when they�re not around. Notice details of the employees you interact with- whether they are wearing a nametag or not, your description should be detailed enough that the supervisor will know who you are talking about (get height, race, sex, hair color and cut, how they�re dressed, and approximate height and build. ) Take notice of the physical surroundings- is there any trash on the ground? If you�re at a restaurant are the tables clean? What about the bathrooms? Are store changing rooms straight? Are the lights functioning properly? Take note of other customers in the store- how many are there? Are they happy, do they seem upset? And of course, take note of the staff and any interactions that occur. Different shops will have different requirements for you to fulfill. They may ask you to make a purchase, have an interaction with a specific person, or present some sort of problem the employee has to overcome. Regardless, always read the instructions CAREFULLY and ask questions BEFORE YOU SHOP!

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